FAQ

I’m not sure what service I need. Can I speak to someone before booking?

Yes.  You can send a direct message/text/email to Colin 07583985459 or Nia 07727245807; or you can phone and leave a voice message.

Do I need to do or bring anything special for my first appointment?

With regards to Physiotherapy or if you have booked a massage, then it is always useful to wear or bring appropriate clothing like shorts if you had a knee or hip problem for example etc

How do I pay for Physiotherapy appointments?

Acceptable payment methods are: Cash, Cheques to LEXVA or bank transfer: SC 09-01-29 Account No 24862655 (with reference to your name/class or treatment)

How long does a physiotherapy session last?

The initial or first consultation will last an hour – this give plenty of time for you to tell your uninterrupted story about how and why you sought Lexva Physiotherapy services, and gives time for Colin to fully assess you, and provides time for you both to discuss your treatment options and plan.  If indicated, follow-up sessions can also last an hour depending on what the problem is.

How long does a massage session last?

That depends on your needs – massage may vary from 30 mins or up to an hour or an hour and a half.

Cancelling your Physiotherapy appointment – you must provide 24 hours’ notice to cancel or reschedule your appointment.  This is to prevent anyone else from missing out on a potential urgent slot should the need arise.  If the appointment is cancelled on the day of the appointment, you will be asked to pay the full amount of the session.  Please be aware this decision is at the discretion of the Physiotherapist.

For further details on the above please see our terms and conditions section.