Return/Refund Policy

100% Money Back Satisfaction Guarantee

As we truly believe in what we do, and the impact this can have on the lives of our clients, we include a 100% Money Back Satisfaction Guarantee in all of our services when you first sign up. If you sign up for one of our Packages and, after using it (see ** below for timescales) decide for any reason that its’ not for you, we will simply refund all of your money. *T&C’s apply

  1. Requests for a full refund must be received in writing, either by email or hand delivered to Colin or Nia Roberts.
  2. Requests must be received by close of business no later than deadlines shown below.
  3. All requests for a refund after that deadline will not be considered. 
  4. After this time, please refer to our Cancellation policy as set out in our Return/Refund Policy below

Money Back Guarantee Deadlines

** Payment for an Unlimited Zoom Pass – up to 7 days from date of first class. They cannot be used for any other weeks following the expiry date.

**   6 wk or 10 wk session Class booking – up to 48 hours from date of first class

** 1 to1 Physiotherapy or Massage therapy – up to 24hours prior to appointment

 

 

Return / Refund / Cancellation Policy

  1. In respect of all packages, once the Money Back Guarantee Deadline has passed, no refunds will be given. 

In exceptional circumstances such as a critical medical health condition or forced relocation outside of the Anglesey area, a refund may be considered and will be dealt with on a case-by-case basis. 

Privacy Policy and GDPR

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. LEXVA Movement for Life will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization. Further information available at your request or please see our full policy on www.lexva.co.uk